The cost is $45.00 per hour. Payment must be made prior to service commencement, methods accepted are Visa or Master Card. Direct deposit is also available. Our payment site is via a bank secure, 256bit encryption website. If you are paying by direct deposit, you will be asked to take a screenshot (Press Print Screen on your keyboard) of the receipt with the amount and reference number visible and email us the image.
How much is the service?
Is it safe?
When I allow the technician in my computer to repair it, what's stopping them from looking through my personal files and folders?
If I let your technician into my computer now, what's stopping them coming into my computer any other time when I have not asked them?
What am I expected to do when the technician is working on my computer?
Wouldn't it be much safer and better if I took my computer to a tech shop? At least I get to meet the people who will be working on my computer.
How much is the service?
Is it safe?
At Click”A”Tech, we take security seriously. The secure connection between your computer and Click”A”Tec system uses a technology called 256-bit Secure Sockets Layer (SSL) (All banks in Australia, including Commonwealth and ANZ bank only use 128-bit SSL encryption). SSL is a well-respected technology developed by Netscape, Microsoft and RSA Inc that is supported by most computers. Your computer will not be able to connect to us without SSL. The remote support software that is the backbone of our operation is used by more then 1600 corporation worldwide. They include: Hilton Hotel, Kodak Dental Systems, Nissan, Panasonic, Toshiba, some medical centres, some universities, and many more.
When I allow the technician in my computer to repair it, what's stopping them from looking through my personal files and folders?
Your privacy and confidentiality highly respected by us. Firstly, there is generally no need for the technician to open your personal files. However, if the technician finds indication that there is a problem with one of your personal files, you will be advised and asked for permission to open this file to facilitate the necessary ‘fix’ for your computer. Remember, unlike leaving your computer at a service centre, you are physically able to ‘view’ all work in progress whilst it is happening. You have the ability regain control of you computer any time during the session and terminate the service if you wish to do so.
If I let your technician into my computer now, what's stopping them coming into my computer any other time when I have not asked them?
In order for us to connect to you, you need to download and run a file that is unique to your computer. Once the support session is terminated, the software automatically uninstalls from your PC, preventing the support representative from regaining control. You will get a confirmation message when the file is uninstalled from your system, assuring you that all trace of the program is gone. If you need to access our services again in the future, you would need to initiate the contact process again.
What am I expected to do when the technician is working on my computer?
You may sit there at your computer and watch the entire process, or leave the computer and attend to something else. . The technician will let you know when he requires your assistance or that the service is completed via the chat window. Please remember, that whilst the chat box is there for both you and the technician to communicate when necessary, if you constantly interrupt the process it will delay the service and you may be charged for the extra time.
Wouldn't it be much safer and better if I took my computer to a tech shop? At least I get to meet the people who will be working on my computer.
The security and privacy of your information is the most important issue.
When you take your system to a computer service centre, you will have to leave your system there and often you are required to pick it up either later that day, or within the next couple of days. You are not able to observe what services are performed on your P.C. you have no control over what is looked at or for that matter, what is repaired or replaced. This is not a concern with Click”A”Tech, you state what your problems are, the technician online then asks for permission to scan your computer for problems and you watch the entire process! All work is performed, every key that is pushed is all done under your supervision.